BUILDING THE FUTURE TOGETHER
Our mission is to consistently deliver an exceptional and unique service to our partners, being an extension of their service standards, company culture and values in any location where we represent them.
Exceeding guest’s expectations on each call, and offering an intangible added value that has placed us in the top ratings of the worldwide ports for turnaround operations.
BUILDING
THE FUTURE TOGETHER
We are in constant contact with the cruise companies with regular meetings and conferences to revise and improve our performance from both sides: operational and technological. New challenges such as environmental procedures, communication systems and security protocols, among others, require strong links with our clients to go forward into the future together.
We offer a 360-degree service approach to the worldwide cruising
Port agency
Ground Services
Shore Excursions
Hotel Department
Logistics
Port agent
As a leading port agency company with more than 25 years of experience, we have a solid understanding of port operation formalities and processes, cruise line procedures as well as vessels and crew requirements.
Our 24/7 service and local presence through our extensive agency network enables us to enhance communication with vessels and ensure an immediate report and follow up with cruise line corporate offices.
A vast experience and close relationship with port authorities, port community and local suppliers allow us to handle our operations smoothlyand efficiently before, during and after every call.
An on-site team attends every call ensuring flexibility, immediate response and last-minute changes to be covered at any time.
Every call is handled with care taking into consideration the specific needs of each vessel, according to the size or type of call whether it is a transit or a turnaround call.
Port agent services
- Berth reservations
- Customs & Immigration
- Health authorities liaison
- Stevedoring services
- Refueling
- Waste disposal
- Medical assistance
- Luggage Handling
- Transfers
- Hotel reservations
Our passionate and committed to service teams provide a unique, thoughtful and personal experience to guests in every turnaround call.
A strong customer service culture and our attention to detail allow us to provide smooth and efficient operations from luxury to the world’s largest cruise ships.
Our dedicated emergency teams are trained to respond to a variety of emergencies situations and to provide personalized support and assistance to guests.
On-site teams take care of each operation ensuring flexibility, efficient communication with vessels, and fast responsiveness when facing unexpected requests.
Excellent relationships with port authorities, terminal operators, local suppliers and destination agents enhance our operational performance providing the most outstanding service.
We offer a carefree journey supported by professional and multilingual representatives located at ports, hotels and airports and a large fleet of vehicles complying with the highest standards of safety & security.
Ground Services
• Embarkation & Debarkation
• Meet & Greet
• Guests transportation airport/hotel/port
• Special assistance transfers
• Hospitality Desks
• Lost luggage handling
• Pre & Post arrangements
• Medical assitance
• 24/7 Guests assistance
Shore Excursions
A true local experience
Our shore excursions local teams work passionately to provide truly unique and memorable experiences at an exceptional value.
As local experts and ambassadors of our destinations, we promote an appreciation for more authentic experiences that bring guests closer to the local culture and communities, creating unforgettable moments and memories for life.
A strong commitment to environment conservation inspires our teams to create programs in order to connect guests with the environment always ensuring the highest safety standards.
Knowledgeable guides and local experts together with a wide variety of vehicles ensure that guests enjoy the most comfortable experience while discovering the world.
Our tours and excursions
• Up-and-coming
• Bespoke
• Studio
• Exclusive
• Active
• Eco – friendly
• Food and Wine
• Highlights
• Family oriented
• Limited- Mobility
Hotel department
Home away from Home
Our experienced hotel department provides a comprehensive service which includes hotel package design, contracting procedures, booking handling, invoicing, welcome letter packages, hospitality desk services, tours and 24/7 guests assistance.
Our varied portfolio of hotels includes a wide variety of properties from value accommodations to the most luxurious properties
for guests and crew.
Cargo logistics
Weighing anchors!
A specialized cargo logistics team with more than 25 years of experience provides full-service support to the cruise industry, ensuring operational and
cost control effectiveness
Warehousing and distribution of:
Dry, frozen and refrigerated cargo Bonded Cruise supply platform
Customs clearance export/import (spare parts deliveries) Sea/air/road transportation in & out EU / non EU ship’ spares parts connection on board P.I.F (sanitary)
National & International Groupage:
Transportation of a broad spectrum of cargo, including packed hazardous goods, our regular road lines cover all of Spain and most European destinations.
Direct Freight:
Road freight forwarding service commits to transportation of your cargo, including packed hazardous goods, from pick up to delivery, in less than
24 hours at all Spain.
Direct Freight:
Road freight forwarding service commits to transportation of your cargo, including packed hazardous goods, from pick up to delivery, in less than
24 hours at all Spain.
ADT
Temporary depot, for non-EU goods in transit for 90 days or less.
Distribution of Marine Chemicals and Caustic soda for scrubbers purpose
Dry and wet docks
Heavy cranes hire
C. de l’Atlàntic, 112-120 ZAL Port 08040 Barcelona (Spain)
Ph. +34 93 344 25 00
info@transcomacruises.com
